Very professional and clean dealership. Manny and Glen were very helpful with the sale from start to finish. I also purchased an extended warranty, and they were able to give me 4 years or 65k on a used vehicle. Would highly recommend this dealership to everyone.
Source: Google
Chris and Chuck thank you for making my buying experience painless I appreciate your hard work and patience on getting a decent deal 2026 Jeep Grand Cherokee Summit
Source: Google
Mike A is an excellent salesman and Sophia the business manager was awesome. She explained everything to us
Source: Cars
Upfront with pricing. Don't play any games. Docs could be signed electronically and they even offer home delivery. They made the whole transaction fast and easy. Don't play any games. Docs could be signed electronically and they even offer home delivery. They made the whole transaction fast and easy.
Source: DealerRater
Mike A is an excellent salesman and Sophia the business manager was awesome. She explained everything to us manager was awesome. She explained everything to us
Source: DealerRater
I was going to give them 4 stars, but after what happened recently, I have to give them 1 star. I live in another state (4 hours away) and purchased a 2021 Durango that I was looking for from Route 18 Auto. Overall, the experience was pleasant, and I worked with Manny who sold me the truck. Manny sent me pics prior to the purchase, and I even did an inspection but didn't check the front lower grille. After several days I noticed that the bottom grille is cracked. I looked at the pictures that Manny sent me and the grille was already cracked before I purchased the truck. From what I was told, the dealership performs a full inspection and corrects any visible defects. I will give the dealership the benefit of the doubt that they might have missed the grille.
I have been trying to reach out to the dealership and am getting no response. I texted Manny and haven't gotten a response and every time I call, I'm always put on hold to where I have to eventually hangup. I was also told that Glen (Used Car Manager) would give me a call to work something out, but that never happened.
All I wanted to ask them is if they can reimburse me if I got the grille fixed by a body shop since their location is too far for me to drive. its roughly $350 bucks with labor.
I am very disappointed in Manny and Glen for ducking my calls and not having the courage to at least tell me "no".
Source: Google
The entire team was extremely helpful This was a last minute purchase and they put us in the best option possible minute purchase and they put us in the best option possible
Source: DealerRater
The entire team was extremely helpful This was a last minute purchase and they put us in the best option possible
Source: Cars
Great ?? Matt was a great guy, knows his stuff and he deserved a raise
Source: Cars
Great ? ? Matt was a great guy, knows his stuff and he deserved a raise ? Matt was a great guy, knows his stuff and he deserved a raise
Source: DealerRater
Great experience with rt.18 Jeep. Our salesperson Joe was extremely knowledgeable and guided us through the sales process. Joe had amazing follow up on many questions needed to make decisions! Everyone there is friendly and patient.
Source: Google
We had no intention of leasing again through Rt 18 after repeated difficulties with our previous vehicle and service and Ryan continued to call us and ask that we give him and team another chance. I appreciate his drive and commitment to improve a less than stellar experience and keep us as customers.
Source: Cars
We had no intention of leasing again through Rt 18 after repeated difficulties with our previous vehicle and service and Ryan continued to call us and ask that we give him and team another chance. I appreci repeated difficulties with our previous vehicle and service and Ryan continued to call us and ask that we give him and team another chance. I appreciate his drive and commitment to improve a less than stellar experience and keep us as customers.
Source: DealerRater
I wanted to take a moment to recognize Tara in the Service Department at Route 18 Chrysler Jeep Dodge Ram for providing such an outstanding experience!
I recently spoke with Tara to schedule an appointment for warranty work on my 2026 Ram 1500. From the very beginning, she was extremely helpful, patient, friendly, and accommodating.
After realizing that the diagnostic and repair process could take some time, I called back to ask about the possibility of getting a loaner vehicle. Tara was more than happy to help. She worked with me to find a better appointment time when a loaner would be available, making the entire process incredibly easy and convenient.
What really impressed me is that I haven’t even brought my truck in yet, and I’m already impressed with the level of customer service! It’s refreshing to deal with someone who genuinely seems interested in helping customers and making the service experience as smooth as possible.
Thank you, Tara, for your patience, professionalism, and willingness to accommodate me. You’ve already made a fantastic first impression of Route 18’s Service Department. I’m looking forward to bringing my RAM in and hopefully making Route 18 my go-to dealership for service in the future.
Awesome experience so far. Thank you, Tara!
Source: Google
I have brought my 2018 Jeep Wrangler for service to Route 18 Jeep for about 5 years. Not only do I feel they do a good job servicing the vehicle, they are also fair with the pricing and provide good recommendations on timing of service. I can usually get an appointment within a week, if not sooner, which is very helpful for people with busy schedules. If there is ever any issue (as may occasionally happen anywhere), they always do the right thing. I strongly recommend the Service Department.
Source: Google
Service is exceptional the vehicle turn around was as promised sane day and all the team is very friendly above and beyond I would very clean and immaculate waiting room absolutely I d use this dealer service over and over again!
Source: Google
Been here since 9 am and its 12pm For an oil change and tire rotation. Feels like they’re putting a new motor. Unacceptable waste of time and no one communicating the update or that it’s going take more time. Its a fiasco Really disappointed Next time i will be purchasing a whole different brand.
Words cannot express how much I REGRET getting anything from this dealer. I was 19 years old when I got my jeep from this dealer. They took advantage of me so deeply and acted like it was a good deal for me and they did everything they could to get me in a car | wanted (btw basic jeep sport s). I sold my ford edge with no issues to get into this car and THE DEALER PUT ME IN A 5 YEAR LEASE!!!!!! YES YOU READ THAT RIGHT. 5. YEAR. LEASE. absolutely insane. Please for your own good, go somewhere else that doesn't HAPPILY TAKE ADVAntage OF A TEEN AND THEIR MOM.
Source: Google
Efficient and straightforward. Michael was a pro and while I know his knowledge of the vehicles on the lot was a bit limited because he just started, he compensated with that by being very easy to work with and obvious years of experience. A great and easy transaction
Source: Cars
Efficient and straightforward. Michael was a pro and while I know his knowledge of the vehicles on the lot was a bit limited because he just started, he compensated with that by be Michael was a pro and while I know his knowledge of the vehicles on the lot was a bit limited because he just started, he compensated with that by being very easy to work with and obvious years of experience. A great and easy transaction
Source: DealerRater