Jeff was I fantastic help keep me informed of everything and the Service Dept did a great job. Everything turned out wonderfully and I recommend this Rte 18 jeep to everybody.and in addition the service department did a fantastic job everything was done wonderfully

Christian was very professional and welcoming!

Would not recommend this dealership to buy a vehicle at. I bought a used dodge ram 1500 and I happened to see the rear differential was leaking, they brought a mechanic up to look at it and informed me that it was the rear pinion seal that needed replacement, and that was all that was wrong with the vehicle, well took their word for it and purchased it and drove home. Next day I went to start it and it wouldn’t start at all and the check engine light had come on. I had to have it towed to my mechanic because I lived far from the dealership and come to find it this vehicle had SO many problems wrong with it, including the oil dip stick was busted off inside the tube, both exhaust manifolds were bad, fuel pump was bad, had a misfire code, then come to find out the odometer was rolled back. Called the dealership to explain and they just kept denying it and pretty much told me that it was my problem. They lied to me big time and would NEVER do business here again. Nothing but liars and very dishonest.

Jeff was great to work with. He helped get my recall addressed and also took care of a part that was damaged as a result of the recall. He was professional, helpful, and kept me informed throughout the process. I'm very happy with the service I received and the overall experience. Thank you, Jeff, for making everything go smoothly!

Route 18 as a customer been dealing with Janice an Tara a customer service from the service department and let me tell you, it is a pleasure to deal with 2 ladies, great attitude, customer service and compassion, this ppl are great assets to your business, well done

I don't know where to begin, and if I could give zero stars I would. I have a Ram truck that has electrical problems and it has been at Route 18 for more than 2 months. I have brought my car in for service over the course of years to many different dealerships, and this place might be the worst ever. I spend half my day, every day trying to get in touch with my adviser at rt 18. They use AI to answer every call that doesn't understand anything you say, and it doesn't connect you with anyone. if you leave a msg they will tell you they never received it. you have to hope every day someone will call you. My advisor tells me he's very busy, or he's in training etc The supervisor Chris is also impossible to get in touch with. I have a star tech involved in my case, who is a factory advisor since they can't figure out what's wrong with my truck. He has called me himself and complained that in 2 months he has yet to have one conversation with my advisor at Rt 18. All he gets is 1-word responses in an email. He said, he has never seen this. They have one technician working on my truck, so if he is off or busy on another vehicle, my truck can sit for days without anyone working on it. They have had to order parts, and they don't provide tracking info to me or my star tech from Ram who asks for it, so he can help move it along. My tech is off on Fridays, and my advisor is off on Mondays, so nothing gets done on my truck until Tuesday. I have asked them to let someone else work on the Truck when he is off or busy, and the service manager won't let that happen. I have asked to speak with the service manager about this, he refuses to call back, and I'm told he's in meetings all day. The conversations on the phone ore condescending and the feeling is they can't be bothered. Will get to it when we can and you will just have to wait. When you have a customer's truck in service for 2.5 months, I think some priority should be given. At the very least you should be able to get someone on the phone. I strongly advise anyone who needs service on their Stellantis car or truck to stay away unless you need an oil change and filter, and even that you should be concerned. I would also like to say my Truck is a 2025, so it is a new vehicle under factory warranty. I hope this helps someone.

Today Tara from service department made my day she is one of there best employees very professional very polite gave me information about my coverage that where I bought the car didn’t even give me she took me from a very stressful situation and put me at ease thank you so much Tara if I could give you 30 stars I would when dealing with the service department ask for Tara she’s the BEST

The entire sales process was a positive one which was in no way overwhelming. The entire team at the dealership made sure each step of the process was as painless as possible. I strongly recommend this group for anyone in the market for a vehicle.