Very disappointing experience with this service department.

I brought my Jeep Wrangler in May for an oil change under the two-year oil change package I purchased. While there, I also requested repairs to my hood switch, which was causing the Auto Stop-Start warning light to come on, and my rear window defroster, which had stopped working.

I was told the hood switch required a repair kit that needed to be ordered. They kept my vehicle for approximately three days, but when I was informed that the part would take time to arrive, I told them to contact me once it came in so I could bring the Jeep back. Despite the repair never being completed, they charged me for the repair kit.

To make matters worse, I later discovered that they had not even addressed the rear window defroster. After multiple calls throughout May, all I received was the same response: there was no ETA for the part, and it had been sent for special handling.

My Jeep was unfortunately totaled in July, but throughout this entire process, nobody from the dealership ever followed up with me. They accepted payment for a part that was never installed and left another requested repair completely unaddressed. Almost 7 months.

I understand that parts delays happen, but charging customers for parts without completing the work and failing to follow up is unacceptable. I am now left having paid for parts I never received. Based on my experience, I cannot recommend this service department.

I went here to purchase my dream car, a Jeep Wrangler. They had her in Sarge Green, a color I’ve always wanted to have but haven’t seen anywhere else. The sales buying part was smooth, and they helped me get into her!

I had an issue with the battery dying and they repaired it for me(covered under warranty) They also saw I needed spacers, as the previous owner didn’t put the proper spacers in when they upgraded the tires. I also needed a license plate holder, as the old owner didn’t have one on the front. My tire pressure sensors also were out. All of that work they did on my Sarge, and I only paid for the sensors.

I can’t thank the team of Michael Delise, Sophia, and the service manager Michael for taking care of my jeep!

Had an amazing experience, worked with me on price, timeline and exactly what I needed.

See Chuck, what a guy!

I had a great experience today bringing my Jeep in for maintenance. Jorge was absolutely wonderful! He is very friendly, professional, and provides outstanding customer service. He took the time to answer all my questions, explain everything clearly, and make sure I felt comfortable throughout the process.

It’s always a pleasure to deal with someone who genuinely cares about customers and goes above and beyond to provide excellent service. Jorge is a great asset to the team, and he truly deserves recognition for his outstanding work.

Thank you, Jorge, for making my visit such a positive experience! I highly recommend this location, and I will definitely be coming back for future service. Five stars all the way! ✨✨✨✨✨

Terrible service - save your money and go somewhere else.

My partner and I saw a Jeep we liked online so we decided to come from Staten Island to check it out. When we pulled up, we were excited to see a fall event going on with a taco food truck. Beth, our sales associate & the staff welcomed us. After telling her what truck we were interested in, she told us to help ourselves at the food truck as she got the keys for us to test drive. Free food & fast service? Yes please! Beth was professional, passionate & such a pleasure to work with. There was not a single pushy person looking to jerk us around for a quick buck. That made us feel like valued customers, which is much more appreciated to us. That is what ultimately made us decide to finance with them. Thank you to Beth, Sophia & Chris for taking great care of us. They were able to get us what we needed quickly without a problem as we vibed to the music & enjoyed the complimentary popcorn machine. Route 18 Chrysler Jeep Dodge Ram will now be our go to dealership!

We traveled from Philadelphia to Route 18 Chrysler Jeep Dodge Ram to finalize the purchase of the Jeep I had my heart set on, and I can confidently say the trip was absolutely worth it!

After exploring several dealerships closer to home, we found that many of the Jeeps we were interested in were priced higher, with very little flexibility when it came to pricing and trade-in allowances.

From our very first interaction, Chris was professional, responsive, and genuinely helpful. He assured us that they would do everything they could to make our two-hour round trip worthwhile, and they certainly did not disappoint!

Both Chris and Chuck were wonderful to work with throughout the entire process. They were professional, accommodating, and made the car-buying experience smooth and enjoyable.

We had an exceptional experience at Route 18 all around! It was refreshing to work with a dealership that truly values its customers and follows through on its promises.

A huge thank you to Chris and Chuck for making the experience so positive. Not only was the drive well worth it, but I ended up driving home in my dream Jeep!

I couldn't be happier with my purchase and would absolutely recommend Route 18 Chrysler Jeep Dodge Ram to anyone looking for a great car-buying experience!

I had a great experience at Route 18 Dealer Shop, especially working with Chuck! He was extremely helpful, professional, and made the entire process smooth and stress free. He took the time to answer all my questions and made sure everything went well. The manager was also amazing and made the experience even better. I really appreciated how welcoming, honest, and helpful everyone was throughout the process. It’s not every day you find a dealership with such great customer service. I highly recommend Route 18 Dealer Shop, and if you go, definitely ask for Chuck! Thank you both for making everything such a great experience.

I had a great experience at this dealership! A special shout-out to Francisco Peralta (Chuck) for being so helpful, friendly, and professional throughout the process. He made everything easy and stress-free, and I really appreciate the time and effort he put into making sure I had a good experience. Thank you, Chuck, for your excellent customer service! I highly recommend this dealership and would definitely come back again.

Awesome and remarkable customer service. Thanks to Matthew Delise and Sofia, I bought my dream car and the process was seamless. Both were patient, professional and dedicated to helping me. I’m still in shock, got my dream car and there was excellent teamwork. If you’re in the market for a new car, definitely stop by Jeep on Route 18 - highly recommended.