I had been shopping for a bit and I have to tell you- This was the first place that didn't treat me like that scene on Pretty Woman. (It's very expensive...)

Bill approached me with a let's go attitude. He was patient with my pickiness and let me drive both a used and a new Wrangler to decide what I wanted to do. I had test driven a few cars at other dealerships and just wasn't pleased with the way I was treated. Too much judgement upon appearance. Gross.

Bill wasn't pushy what-so-ever and didn't try to sell me anything I didn't want. His demeanor was actually the selling point on my new Wrangler. Laid back, informative and calm. I'm the polar opposite. Wild, confused and somewhat feral. I appreciate both Bill and Landry in finance. I showed up an hour early for my finance appointment because I forgot what time I'd set up to be there.

(I know- the feral part.)

Landry was so welcoming and got my paperwork done quick. She was like talking to a friend. I got a deal that I was happy with on a vehicle that I wanted. Bill came in early to seal the deal and even had my car cleaned up again to make sure I left in style.

I am a small business owner and I cannot stress enough the importance of customer service. I always tell my crew- 'You don't get a second chance to make a first impression'. Well done Bill and Landry.

Loved the service I recieved here. Candace helped me through every step of the service with my jeep, kept me updated and was completely professional and super friendly. My jeep was fixed and i am completely happy and satisfied. I will never go to any other service center now.

Kim was an excellent sales lady. Thank you so much!

Joel was great to work with.

We had a very positive experience with Joel Bagley and Brian Glasper at Progressive Jeep.

Good overall experience with progressive. Worked with Rob. He was good with understanding what I needed done and trying to accommodate my expectations. Work was completed quickly and communication with Rob was very thorough and Clear. I've also worked in the past with Kane and he is also very good to work with .

Salesmen Joel Bagley was very professional from the moment my family walked into the dealership to look at used vehicle we had an appointment to test drive. He was knowledgeable about the car we looked at and if he didn't know the answer, he found out for me. Entire process went smooth. He delivered on what he promised. I would purchase another vehicle from him.

Highly recommend working with Bill for a new vehicle, kind and patient during the process! Also Brian was a very postive manager that made sure everything was going well. They want everyone to be/leave happy!

I had a great experience working with Paul and Jimmy to buy my used Chevy Colorado. Paul was a great help working through the payment options and ultimately helping me secure the rate I wanted on my financing. Jimmy was extremely helpful when going through the title work.

Great sales experience!! Zachary did a great job!! I would highly recommend!!!

Someone totaled my Wrangler (on 2/28/25) and I was able to locate a newer replacement Wrangler in one day (4/11/2025) after settling with my insurance. Excellent sales, service and customer service.

Great overall experience at Progressive. I worked with Jake whom was not one to pressure or “sell” me on something I did not want. I had been browsing new and used Jeeps online for some time and through Massillon is 2 hours from where I live, they had the most selection and competitive prices which made the trip worth it. Initially my Jeep upon driving had a noticeable brake issue, and Jake immediately noticed as well, held the vehicle for me and had all of the brakes and rotors changed the following business day. When I was able to come back to Massillon 2 weeks later I had the Jeep inspected by an independent mechanic for my own peace of mind whom gave a great report. The finance department was able to match my (outside credit union) financing rate and I was able to complete the vehicle purchase and trade in same day. I highly recommend asking for Jake as he made the experience smooth and low pressure. Thanks Progressive

Robert Rose took care of what I needed to get done. If you go there id go see him great customer service with him

Very good salesman Joel bagley

First time customer. Service was great. The Department is equipped to handle many vehicles and is efficient. Candice was very helpful and was able to provide lots of insight.

Maria is the best! Best salesperson! Very sweet and upfront! Highly recommend this dealership